NEW 'FEEDBACK/SUPPORT SYSTEM'
IS THERE A WCB HOLDER WHO YOU HAVE SERIOUS CONCERNS ABOUT (AND EVIDENCE OF BAD OR FALSE PRACTICE)?​
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We have recently adapted our 'feedback' procedures, based on what was/wasn't working before...
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Our FIRST change is the use of the ‘feedback form’ itself….
Our Feedback System form is the same as before BUT only a WCB Holder, Vet Surgeon or RVN is able to use it.
[So, if a non badge holding Rehabber has a concern, they need to either go to the RSPCA to report bad practices - as has been standard for a long time - or they can ask their Vet, or a RVN who works with their Vet, to report a concern to us at the WCB, on their behalf, using our feedback form. (We would need evidence to back up the concern, just like we do now). That way feedback is coming from those who are also held to account in some way in their own professional practices, whereas what we were finding before was that Rescues who had no accountability were using the form to share concerns of those who at least had the WCB.]
[If a WCB Holder is reported to the RSPCA, we would ask that the individual, who has reported them, inform us that a report of bad practices has been made to the RSPCA about one of our WCB Holders and that we are informed of the report and details and kept informed of progress so that we can be aware of it with regards to the WCB Holder and - should the case prove low welfare standards and the RSPCA removes animals from the WCB Holder in question - we ask to be informed so that we can also remove the WCB Holder from our database.]
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Our SECOND change (supporting not only our WCB Holders but everyone in the industry more, we hope)...
This second change to our current Feedback System involves us at the WCB providing more support, to help improve rehabilitative practices, if needed...
If someone outside of the WCB (and a non badge holder) observes what you consider to be a specific weakness within a either a WCB Holder and/or a non badge holding Rehabber, that needs to be prevented and improved upon, let us at the WCB know - email alana@wildlifecarebadge.com - and we will get your thoughts on how this type of weakness can be prevented and invite you to be part of creating a more supportive, educated wildlife rescue community.... So, training, revision support, mentoring, better structural support, admin support, helping their vet to become more experienced etc.
We would then look for ways to provide this additional training (perhaps there are already courses that could be more widely promoted to Rehabbers in general, from places like Secret World) or perhaps a Rehabber could benefit from some mentoring support?